How meet and greet works at the airport

You walk out of the customs door, scan the crowd, and somewhere in the line of held-up name boards you see yours. That moment is what airport meet and greet is for. After a long flight, finding your driver should be one quick scan, not a 20-minute hunt for a rank or a ride-share pickup zone.

This guide covers exactly how it works, where the meet point sits at most airports, and what happens when something on your flight changes.

What meet and greet covers

Three things, every time:

• The driver waits inside the arrivals hall, not in the car park
• A name board displays your name (the lead passenger from the booking)
• Your luggage is loaded for you and the driver walks you to the vehicle

There is no negotiation at the kerb, no rank queue, and no asking a stranger for the right gate. The booking confirmation tells you where to go before you land.

Where the meet point usually sits

Every airport publishes a designated greet area inside arrivals. Common patterns:

• Heathrow: each terminal has a meet point in arrivals near the WHSmith or the central greet zone
• Schiphol: Arrivals 3 and 4 halls, near the meet point columns
• CDG: each terminal’s arrivals area, with a clearly signposted greet zone
• JFK: Terminal-specific greet areas, often near a designated information desk
• Singapore Changi: each terminal has a “Meeting Hall” inside arrivals

Your booking confirmation lists the exact spot for your terminal, with photographs in some cases. Drivers move to the greet area once your flight is marked landed.

When your flight changes

Two situations come up regularly. Both are handled.

Delayed or early flight

The driver tracks your flight live through the booking. A delay updates the pickup time automatically; an early landing brings the driver to the meet point sooner. You do not call to confirm.

Diverted flight

If your flight diverts to a different airport, contact support through the number on the voucher. The team works to either reposition the driver or arrange a transfer at the new airport, depending on the diversion distance.

For more on what happens when flights run late, see our guide on flight delays and airport transfers.

Travelling with children or in a group

A meet and greet works the same with a buggy, a sleepy toddler, or a wedding party of seven. The driver brings any child seats you booked, helps load buggies and bags into the boot, and walks the group to the vehicle together.

For families, our family transfer guide covers child seats and booster fittings. For larger groups, our vehicle guide covers what fits where.

Executive and customised meet and greet

For business travellers, executive vehicles come with a customised meet experience: a printed company logo on the name board, escort assistance through arrivals, and an executive sedan or SUV at the kerb. Add the request at booking.

For longer arrivals (a fashion delegation, a corporate event team), multiple drivers can be coordinated through a single booking with a group lead.

What you do before you land

Almost nothing. Three small things help:

• Save the booking confirmation to your phone (offline copy)
• Note the meet-point location for your terminal
• Have the support number to hand

The rest is automatic. The driver tracks the flight, moves to the greet area, and holds up the board. You walk out, you find your name, you are home.

Book your next airport transfer and meet the driver at arrivals.